When we were leaving I was talking to one of their managers and commented on what a great job they did at this conference. He said "when you experience a seamless, uneventful transition and we go unnoticed, then we did a great job." Twice in one week I heard this statement. He was right.
Bad news, bad experiences always stick in your mind. If the bus was overcrowded, hot or ineffcient, the leader in me would have been grumbling. I would have recalled every wrong detail in mind and stored it there for future reference. It might be perceived as a "negative Nancy" or better yet "Debbie Downer" haha! Customer service is very important to me, and how we treat the customer and client is of utmost importance in giving that lasting impression that really keeps the process unnoticed. The end result of the expected outcome is always the priority with seamless snags in the process of making that happen!. What are you doing within your organization to go unnoticed?
Some people say, we want to be noticed, and remembered - BUT I will remember this company because during the actual participation it was a pleasurable experience. Remember how your customer will perceive the process from beginning to end when you provide a service. Are the expectations being met? Does the timeline suit the project? Never assume anything - always present clarity and expectations are a top priorityin the communication process.
Think over this past week and perhaps ask clients about whether or not you succeeded in going unnoticed. You might be suprised with their answer!